Values Award Winners for October!

New home for Head Office

Renew Advice

Customer Experience Manager

Long live Team Renew!

Here at Renew Financial Management our values are at the core of everything we do. We ensure that all our newly appointed colleagues receive training on the values, and we promote the values throughout our offices with wall displays and our Values Award Scheme which is kindly sponsored by our friends at HSBC.

Every week we ask our colleagues to send nominations to our Operations Director Louise of anyone that has shown a commitment to the values. Louise then selects a weekly winner who receives a Values Award card detailing the reason they have been selected as a winner, along with £50 love to Shop vouchers.

Our Values are



Winners from the last month include…

Ethan from our Head Office who received a Values Award for living our We Achieve Together value. Ethan has embraced his new role and the additional task of drafting our customer Suitability Reports with ease, accuracy and positivity.



Laura from our Appointed Representative who has been recognised for her commitment to our We Achieve Together and We Deliver values. Laura has been a great support and motivation to her colleagues and always receives fantastic customer feedback.



Lisa from our Head Office who has been awarded for demonstrating her commitment to our We Care and We Achieve Together values.

Lisa has worked from home constantly since March and has gone above and beyond working additional hours & postponing time off to ensure we protect as many families as possible during the unprecedented demand for our service.




Charlotte from our Protection Centre for living our We Improve value after taking on board feedback and suggestions for improvements with grace and determination demonstrating her commitment to not only our values but also her own growth in her role and position within the business.



Congratulation to our October winners! We are so proud of you!

No matter how old you are the start of September always seems to subconsciously signify a new start, perhaps having been ingrained in us from our school years.

This September certainly felt like a fresh new start for our Head Office team as not only did we return to the office after 5 months of working from home but we also moved into a brand new office.

At the start of September Renew Financial Management took a 10 year lease at 33 Grey Street, which in 2002 was voted as the ‘best street in the UK’ by Radio 4 listeners.

Grey Street was built in the 1830s and it’s history is steeped with bankers and financiers all working from this prestigious base, it was a natural choice for Renew Financial Management having previously been based on the banks of the River Tyne at Newcastle Business Park.

Louise Potts, Operations Director for Renew Financial Management said “the need for a larger office came about long before the unfortunate arrival of Covid-19, since December 2019 our Head Office function has doubled and we were becoming very shy on space at our original office. Negotiations for the lease began in March and proved timely as the need for social distancing soon became a key factor in our return to work plans. Being in the city centre of Newcastle Upon Tyne makes a perfect base for once we are able to safely welcome visitors again and hopefully in the not so distant future our team can enjoy the city centre leisure and shopping opportunities that we now have on our doorstep”

The Renew Financial Management Head Office function consists of a 10-member Senior Management Team including the Managing Director Colin Potts, Operations Director Louise Potts and General Manager Eden Fahy.

The remaining positions on the SMT are comprised of Mortgage Director, Mortgage Compliance Director, Finance Manager, Customer Experience Manager, Compliance Team Manager and our Remote Compliance & Training Manager who we will be sharing more information about over the coming weeks.

As well as the SMT the Grey Street office is also home to

As well as being a great base for our Renew Life operation, Grey Street is also the perfect location to grow our ever expanding mortgage division Renew Advice. Being in the city centre is perfect for our mortgage clients to attend meetings and we look forward to holding some mortgage open days once it is Covid safe to do so.

In the meantime we continue to work safely from our new home and look forward to many happy years here protecting families, growing futures and creating employment for the North East.

Did you know we have a sister company Renew Advice?

Renew Advice specialises in mortgage and protection advice and is ran by our Mortgage Director Dean Lowdon.

Dean works out of our Head Office in Newcastle Upon Tyne and has over 15 year’s experience of providing mortgage and protection advice all over the North East of England.

Live further afield? No problem at all – Dean helps several families with remote advice via phone, email and Zoom so distance is not an issue.

We guarantee that by choosing Renew Advice you will receive…

You can also rest assured that you will be receiving…

You will always be treated fairly…

As a family run business it is very important that all of the Renew team understand and demonstrate our all-important company values in every aspect of their daily role, our values are

Our values are so important to us that we reward our team members with Values Awards whenever they have been identified and recognised as going out their way to demonstrate a commitment to the values.
If you would like specialist mortgage and protection advice from our sister company don’t hesitate to get in touch with us!

33 Grey Street, Newcastle Upon Tyne, NE1 6EE
0800 0119 564

We are pleased to announce that we now have a dedicated Customer Experience Manager who is able to assist you with the FREE process of placing your Life Insurance policy into a Flexible Trust.

The majority of customers will benefit from putting their Life Insurance policy into a Flexible Trust which is completely free and provides you with additional peace of mind that;

Furthermore, a Trust could avoid Inheritance Tax costs and also avoids Probate meaning your beneficiaries will receive their pay out far faster than having no Flexible Trust in place which can often mean an average waiting period of 3 months.

By taking some time to place your Life Insurance policy into a Flexible Trust you are guaranteeing your wishes and making a difficult time for your family easier and more straight forward.

It really is the final step to protecting your family’s future.

Don’t forget Flexible Trusts are totally free and easy to arrange. Simply follow the 3 steps below…

1. Carefully read the Flexible Trust documents posted to you
2. Complete the documents in full
3. Return the forms directly to your Insurance provider

Should you require any assistance or would like your Flexible Trust forms resending, please contact Lauren Robbie our Customer Experience Manager directly, on 0333 3441 517.

Please do be aware though that Trusts are legal documents and because we do not offer legal advice, you may benefit from seeking independent legal guidance around trusts and Inheritance Tax if required.

Enjoy added peace of mind and don’t hesitate to get in touch.

Hi all!

Lou Potts here – Operations Director at Renew Life!

I wanted to let you all know how proud I am of how Renew Life responded to the biggest challenge us, and most of the country, has ever faced – Covid-19 and Lockdown.

Covid-19 certainly provided some challenges to our business and after an initial few days of uncertainty around transferring our entire operation to a work from home model we began to settle into our new way of working with ease and comfort ensuring we were all safe but still able to provide services to our clients and of course employment to our team members.

During lockdown we have been protecting around 500 families per week with Life Insurance and other protection products, but we were mindful that with no return to the office date in mind that we would need to ensure that our teams still felt connected and valued.

If you already know us here at Renew Life you will know that our values are at the heart of all we do, our values are;

During our 2nd week of working from home the country had begun to show their thanks to the NHS with the weekly doorstep clap ritual, the movement was overwhelming and emotional and as part of our We Care value we felt compelled to show our support to the heroes working on the frontline of the Covid-19 crisis.

We set ourselves a target to raise £10,000 for NHS Charities Together and swiftly communicated our mission to all our teams from Newcastle to Swansea to ensure we were all living our We Deliver value of ensuring we met our target.

During the following weeks we held our We Maintain a Sense of Fun value close to our hearts and began congregating together by the power of Zoom to socialise and participate in concerts, quizzes and bingo! By charging an ‘entry fee’ to the events we began to see our fundraising gather momentum!

Our Remote Compliance Manager, Keith Swinbank gave PT Barnum a run for his money and became our very own Greatest Showman by hosting and comparing every Zoom gathering!

Keith wowed us with his acoustic guitar and singing performances to bingo and quiz master abilities! To show our gratitude to Keith we will be awarding him with one of our Values Ambassadorship roles of We Maintain a Sense of Fun Ambassador which we are looking forward to celebrating as part of our office reunion at some point in the near future.

Alongside our social events, management from Renew Life and our Appointed Representative Smart Protect, donated £1 per family protected which generated hundreds of pounds worth of donations each week.

We began our mission on Easter Monday and in only 4 weeks we raised over our £10,000 target!

We celebrated our achievement, alongside Renew Life’s 2nd birthday with a birthday quiz finale.

The pride of witnessing us ‘Achieve Together’ will stick with me forever and I am truly grateful to work alongside such thoughtful and caring friends.

Long live Team Renew!

That’s for all now – but do keep a look out for me sharing more of our news and achievements!